10051 Rude Staff at ENEL

Are the staff trained to be so rude, or does it come naturally. I speak enough Italian to be understood, and just called ENEL to inform them that I had changed banks, therefore needed to inform them, as I pay by Direct Debit.
The most snotty girl answered, and just wanted to be un co-operative from the start.
I have already informed my new bank, and given them all the details, however,having lived here for 4 years , I know that probably ENEL need me to inform them in writing. So, my question was , do I need to send you a letter ?
She asked the usual questions, codice fiscale , codici clienti etc etc etc......then said " I cannot help you " and rang off, leaving me in mid conversation.
I was so angry I immediately called back and went through all the "press this " press that etc.." I was going to ask to speak to a manager to say how rude the staff were, BUT God was on my side I got the same girl. She gave her name which was the same name as before, and I confirmed with her that she had spoken to me just minutes earler. YES it was HER.
I congratulated her and told her she had just won first prize for being the rudest, and most ignorant female in Italy. SIlence.......... she then started to be very polite and told me that I did not need to write in or do anything as I had already informed my bank. Why couldn't she have said this in the first place?

PJAY:nah: