In France, where I have my second home (soon to be Puglia, hopefully) and they have a similar code and bureaucratic system the government has placed, online, a full guide to citizens rights in all day to day matters, even partly translated into English, Spanish and German.
This has been very useful when telling petty local jobsworths just what their duties are(they don't like it but they daren't defy it) and for getting things done.
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