Just a point that may be relevant to some.
We bought a waste disposal unit from a well known local Italian retailer in Amandola. The outlet was too large for the sink unit, so we asked for the adaptor. A few months later, loads of excuses and still waiting we were told that he could not get it, despite it being available as an option from the manufacturer. We said ok, its no use to us so you may as well have it back and give us a refund. That was agreed, but the refund was without the 20% IVA we had paid ( over 120 Euros ). Reason according to the retailer, it was over the month and the tax had already been paid to the government, so no way of recovering it. Amazing though that he still managed to return it to the supplier and get his money back.
Still waiting for a spare part for a tap guaranteed for 5 years for the last 2 months. Excuse from the same guy, Newteam are very slow...... taps arrived within 14 days.
I rest my case
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